Cases on Managing E-Services

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  • Publisher: IGI Global
  • Author: Ada Scupola
  • Publication Date: 2008
  • ISBN 10: 9781605660646

Description:

After the first wave of e-commerce and e-business implementations, we are witnessing an e-services paradigm shift in the way businesses, governments and consumers are using Internet-based technologies and mobile communications to innovate and produce new products and services.Cases on Managing E-Services presents a wide range of real-life case studies in e-services in fields such as e-libraries, e-medicine, and e-insurance. Providing concrete examples of successes and pitfalls of e-services management, this unprecedented scholarly contribution also offers a much-needed definition and typology of e-services and their main characteristics through theoretical papers and case studies.

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SKU: 9781605660646 Category: Brand:

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1 Month, 6 Months, 12 Months